A Senior Living & Property Management Success Story
Golden Living operates 295 LivingCenters and 12 Assisted Living Communities across the nation, caring for approximately 23,000 patients. It was facing the critical need for more efficient Accounts Receivable (AR) processes and a bank agnostic, integrated accounts receivable solution to best manage the processing of more than 10,000 items per month from its nationwide facilities. After a deep and thorough due diligence process, Golden Living chose Financial Transmission Network’s (FTNI) ETran integrated receivables hub as their solution, implementing its enhanced remote deposit capture solutions at their 295 facilities nationwide.
“With so much going on in our AR system, there had to be a better way,” said Ann Truitt, Assistant Treasurer, Golden Living. “It was just too complex with too many touchpoints that could cause delays or errors. It required far too much human interaction, and when errors or delays occurred, too much human intervention. There had to be a more streamlined, efficient way to meet our needs. We just needed to find it, and we did with FTNI. Its solution, ETran, just gets more and more powerful for us as we continue to configure it to our specific needs.”