Golden Living Transforms Receivables Processes on a Unified, Bank Agnostic, Integrated Receivables Platform

Golden Living operates 295 LivingCenters and 12 Assisted Living Communities across the nation, caring for approximately 23,000 patients. It was facing the critical need for more efficient Accounts Receivable (AR) processes and a bank agnostic, integrated accounts receivable solution to best manage the processing of more than 10,000 items per month from its nationwide facilities. After a deep and thorough due diligence process, Golden Living chose Financial Transmission Network’s (FTNI) ETran integrated receivables hub as their solution, implementing its enhanced remote deposit capture solutions at their 295 facilities nationwide.

“With so much going on in our AR system, there had to be a better way,” said Ann Truitt, Assistant Treasurer, Golden Living. “It was just too complex with too many touchpoints that could cause delays or errors. It required far too much human interaction, and when errors or delays occurred, too much human intervention. There had to be a more streamlined, efficient way to meet our needs. We just needed to find it, and we did with FTNI. Its solution, ETran, just gets more and more powerful for us as we continue to configure it to our specific needs.”

ETran, by FTNI, is a flexible, cloud-based, integrated receivables processing platform and data warehouse ideal for businesses with one or many locations, payment channels, divisions or brands. ETran delivers a real-time, enterprise-wide view of all check, ACH, credit, debit, cash and mobile payments for superior receivables management. ETran is bank, merchant processor, scanner and back-office agnostic ― providing superior flexibility and configurability to meet clients’ evolving needs.

“Finding a bank agnostic software solution was key,” added Truitt. “That was one of the key things we liked about FTNI’s ETran platform, that, and the fact it could automatically post to our AR system.”

Find out more about how Golden Living has benefited by implementing enhanced Remote Deposit Capture functionality via FTNI's ETran Integrated Receivables Hub by downloading the complete success story now!