As we take a look at recent trends, data and what we are seeing with our own customers, a few things are certain. As the payments landscape changes, we see more payment types and channels being added but not many (if any) being phased out. This translates into increased complexity of payments processing for businesses today and into the future.
Checks Remain Strong but Move toward Electronic Imaging
For example, checks are still in wide use and are not going away as many had predicted in the past. The volume of checks is lower than other payment types, but businesses are still relying on them for both accounts payable and receivables. However, trends show consumers are adopting new methods to enhance the way these checks are processed. Nearly one in six checks are now deposited as an electronic image rather than paper and we expect this trend to continue growing significantly in the future.
Fraud Continues to be a Concern
One of the reasons that businesses and consumers still rely on checks could have to do with fraud concerns. Fraudulent transactions accounted for $6.1 billion in value, representing 31.1 million unauthorized transactions in 2012. Of this amount, card fraud substantially outpaced both check and ACH fraud rates, representing 92% of all unauthorized transactions. That clearly poses a concern for businesses who want to provide convenience to their customers but avoid fraud loss. Businesses must continue to focus on security, such as providing end-to-end encryption to ensure the transaction is secure from initiation to posting through to reconciliation. This becomes even more important with the imminent proliferation of mobile payments.
Mobile Payments Abound
Mobile payments are on their way to becoming the new norm. In North America, mobile transactions accounted for nearly one-fifth of all transactions last year, making up approximately $37 billion in volume. Both businesses and consumers alike are embracing the mobile trend and increasingly leveraging mobile remote deposit capture (mRDC), in addition to credit card and ACH-facilitated mobile payments, for more traditional payment remittances. More than one in eight Americans have used their mobile devices to deposit checks. Furthermore, of the 17% of checks paid as electronic images in 2012, 93% of them came from business customers.
No doubt, smartphone payment usage will only continue to increase as the number of smartphone users is anticipated to be nearly 160 million by 2014 in the U.S. alone. mRDC will likely be the next big wave of growth in mobile payments, with 48 million smartphone users expected to use mobile deposit features by 2016. This could provide significant cost and time advantages to businesses who embrace this trend.
How Can Businesses Prepare for Future Payment Trends?
As the payments landscape continues to grow in complexity—with each new payment type being additive—businesses will need to find ways to automate and streamline their receivables processing. As such, it is important to find a processing partner that is prepared to embrace these new payment methods while still providing an efficient way to handle existing methods. By utilizing a single, integrated receivables platform to address all payment methods through all payment channels – whether new or old – businesses will be prepared for the next wave of payment trends.
How is your business adapting your receivables processes in light of current and future payment trends?
We’ve gathered some insightful statistics from various trusted industry sources to help tell the story of the trends taking place within the payments space, and to help businesses start thinking about what changes may need to take place within their current receivables processes. We hope you enjoy the infographic!