FTNI Announces Partnership with Contact Automation
Written by: FTNI Admin
ETran Adds another payment channel through industry leading IVR Vendor
OMAHA, NEB. – April 23, 2013 – Financial Transmission Network Inc. (FTNI), a provider of industry leading receivable management solutions, today announced that it is joining forces with Contact Automation, a leading provider of hosted Interactive Voice Response (IVR) solutions.
Well-known as an Integrated Receivables Platform that accepts all payment methods, ETran will partner with Contact Automation (CA), adding yet another payment channel to an already impressive list. In addition to mail, walk-in, phone, web and mobile payments, ETran will now be able to accept payments through Contact Automation’s hosted IVR channel.
In addition to FTNI’s mobile and web payments module, Contact Automation’s IVR will provide another “self-service” origination point for both ACH and Credit card payments for our customers. This channel will reduce client’s processing costs and automate their receivables workflow.
With their first joint customer already in place, Doug Fisher (FTNI’s EVP of Software Solutions) was enthusiastic about the opportunities this will bring both companies. “The strength of this partnership will add further value to CA’s and FTNI’s existing customers and provide growth in new markets.” Fisher goes on to say, “Since both solutions are SaaS based, the integration work was minimal”.
According to Artie Andrus, Director of Strategic Business Development at Contact Automation, “Our clients and prospects desire a comprehensive receivables management and IVR payment service. In partnering with FTNI, we are able to meet our client’s and prospects need, and bring an integrated, PCI-compliant solution to a variety of industry verticals where we are already well known.”
Financial Transmission Network, Inc.’s (FTNI) ETran platform incorporates Remote Deposit Capture (check scanning), ACH, credit card processing and cash posting, on single, managed platform to help clients reduce costs, accelerate timelines and improve transaction processing quality. The Company’s cloud computing based software enables customers to setup recurring payments (ACH & credit card), message between users and provide custom integration into back offices systems, thereby reflecting the payment activity in the merchant’s receivables system. This technology offers merchants a turn-key, single-payment platform in a software-as-a-service (“SaaS”) environment that is fully PCI-compliant, thereby eliminating the hardware and software costs associated with traditional solutions. Due to its modular approach and easy deployment, the ETran platform can be deployed in a variety of verticals and customized easily to fit the end-users needs.
About Contact Automation
Contact Automation is a premier provider of SasS based IVR and contact center solutions. Our SaaS based services provide a cost effective model for deploying enhanced applications to enable self-service customer and employee contact center services, ranging from surveys, lead generation tracking to more secure payment and authorization services. We have assisted some of the leading consumer products, financial and health care companies in addressing their customer care and employee service needs utilizing our SAAS based on demand IVR and contact center platform.